“We systematically ensure that system downtimes are kept to an absolute minimum and we are correspondingly constantly optimizing our processes and offerings. To this end, we recommend – for example – that customers acquire an additional die body, which they are able to swiftly exchange themselves. The removed die body can then be sent to Neumünster for cleaning, which can be carried out without time constraints. This investment generally pays dividends over several years with customers with high quality demands and for whom on-site cleaning would – due to the distances involved – be too expensive or time-consuming”, explains Tilmann Seidel, Head of Customer Services Oerlikon Neumag, speaking about the responsibility as a service provider.