A  remote  connection  with  remote access  to  the  systems  creates  new  service  options  that  would  not have been possible over the phone or by e-mail. With remote servicing, unplanned downtimes and the associated  production  stoppages – which  can  quickly  result  in  costs  running  into  the  tens  of thousands – are  significantly  reduced. Here, the  standards  for  IT  security  and  the  requirements  for  IT components  are  becoming  increasingly  decisive. For  these  reasons, it  is  all  the  more  important  to ensure the requisite hardware and software are constantly up-to-date.

Upon  signing  a  secured  remote  service  contract, Oerlikon  Manmade  Fibers  provides  its  customers with the necessary hardware and software, exchanges the hardware in the event of changes to security  requirements  and  supplies  continuous  software  updates. “Within  the  context  of  a  secured  remote service contract, we loan the hardware to our customers.